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Exchanges, Returns & Refunds

Exchanges, Returns & Refunds
1 All returned products will incur a 15% restocking/reconditioning fee if the box/crate/container has been opened.
2 All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
3 Refunds and exchanges will be given within 30 days from the original date of purchase.All credits and remaining refunds for merchandise will be given back to the customer in the form of original payment type.
4 Custom orders CANNOT be returned for any reason whatsoever.
5 All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
6 All returns must be approved SpaandEquipment.com before they are returned and must be accompanied by an RMA number

Limitations of Warranty

Limitations of Warranty

1.       Your purchase is covered by a 1 Year limited warranty. Some items come with Lifetime Warranty in which case the warranty term extends to the life of the unit, but all the other warranty limitation still apply such as improper use, damage due to natural elements, water damage and etc� All electronics and hydraulic pumps are covered by a industry standard 180 days warranty from the date of the purchase.
2.       SpaandEquipment.com shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.
3.       SpaandEquipment.com reserves the right to replace any discontinued item with a like or similar item.
4.         A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to SpaandEquipment.com for all plumbing related warranty issues.
5.        All transit costs for items returned to SpaandEquipment.com or replaced by SpaandEquipment.com is the sole responsibility of the customer.
6.       An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.
7.       Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by SpaandEquipment.com

WARRANTY ON ALL EQUIPMENT
1 Year warranty from date of invoice.
Warranty for Malfunction & Manufacturer's defect only ( parts, labor & shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's defects discoverable upon reasonable inspection on date of delivery, unless Warranty holder (1) submits photograph of defect or damage taken no later than date of delivery; and (2) reports defect or damage to Company within 24 hours of date of delivery. Notwithstanding anything to contrary herein stated, this Warranty DOES NOT apply to any malfunction or manufacturer's defect unless Warranty holder: (1) obtains a return authorization number issued by Company; (2) ships damaged or defective product to Company under that authorization number together with original packaging and tracking number of carrier pursuant to which equipment was originally delivered; (3) pays all costs associated with return shipment of equipment to Company; (4) pays Company a restocking charge of twenty five percent (25%) of the invoice price (inclusive of any and all costs and expenses incurred by Company in packing, shipping transporting or otherwise delivering replacement equipment to Customer). The company will issue company credit only for returns. No refunds.

Orders

ORDERS:
California Sales Tax is required to be assessed on all product or equipment purchases made in California, an on all orders shipped to an address within California. All orders $200.00 or more must be paid by cashier check, money order or credit card unless other terms apply. Returned checks will be charged $50.00. All orders will be shipped by UPS unless otherwise specified. No next day, 2nd day, or 3rd day delivery method will be used, unless requested by and paid by the customer. Order processing time is 5-10 business days for all shipments in the United States. Cancellations are subject to a 15% cancellation fee. No cancellations after 24 hours from purchase.
RETURNS/ REFUSALS: There is a 15% restocking fee for all returns. The company will issue company credit only for returns. No Refunds. All Returns must be done within 7 working days of invoice. All returns items must be in the same condition and in the same packaging as it was received. It must not be used assembled or damaged in any manner. All Returns must be pre-approved with a valid return authorization number placed outside the box. Returns without return authorization number will be refused. Any merchandise shipped by the client who is damaged during shipping will be the responsibility of the shipper. We reserve the right to make exceptions to this based on situation, carrier or client.

DAMAGES/ DEFECTS

DAMAGES/ DEFECTS: 1)Attention Receiving, Do not sign and accept for the shipment until you have thoroughly inspected for any damage; shipper is not responsible for shipment that are not signed for as damaged upon arrival. 2)Damage/ Defective products must be reported within 24 hours of receipt of merchandise. Client must have the original tracking number of the carrier in order to process the damage complaint. Damage complaints without original packaging and tracking will not be entertained. Replacements will be sent out upon confirmation & receipt of the original damaged item. Only items with manufacturing defects or with damages due to improper shipping will be replaced. Damages due to improper use of the equipment are not eligible for replacement. We reserve the right to make exceptions to this to base on situation, carrier or client. TERMS & CONDITIONS MAY CHANGE WITHOUT PRIOR NOTICE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
ALL SALES & PRICES ARE FINAL.

Sales Policies

Sales Policies
1 SpaandEquipment.com does not accept responsibility for installation or assembly of any items purchased.
2 SpaandEquipment.com is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.
3 SpaandEquipment.com is not responsible nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state and federal codes is the sole responsibility of the customer.

Payment Policies

Payment Policies
1 All purchases must be prepaid. We accept Visa, MasterCard, American Express, Discover, Certified Bank Checks and Money Orders. SpaandEquipment.com also is certified with many different lenders that can provide our customers with many different financing options. COD’s are not accepted.
2 Special order items, as well as items that are not in stock, will require a 50% deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipping within 3 weeks of purchase. Customer will be charged storage fees of no less than $35 per day that item(s) are held in our facilities.
3 After special orders are in production, the customer is fully responsible for paying the balance. If the order is cancelled, it will result in total forfeiture of deposit.
4 All returned checks will be charged an additional $35 plus all bank and services charges.

NO Charge-Back Policy

NO Charge-Back Policy
In further consideration of Seller’s acceptance of Credit Card Payment, Buyer herby agrees that he/she will not request, demand or otherwise cause the Issuer, or any company providing credit card charge processing service to the Issuer, to reverse and or charge-back the Credit Card Payment to the merchant account of the Seller [a “Charge-Back]. Any arbitration and or attorney’s fees resulting from a charge-back will be the sole responsibility of the Buyer. We recommend all buyers to read carefully these terms and the conditions before initiating a charge-back since any charge back will completely void the warranty pertaining to the payment in question.