STI Spa Performance Audit™
50 questions across 6 categories. Answer honestly based on your current operation — your results include an instant scored report and prioritized recommendations from the STI consulting team.
Property Information
How would you rate the overall guest arrival and welcome experience?
Do guests receive a personalized pre-treatment consultation?
How consistent is the guest experience across different therapists and shift times?
Do you have a formal post-treatment follow-up or retention protocol?
What is your average online review rating (Google / Yelp / TripAdvisor)?
How would you rate your spa's amenities (lounge, changing rooms, refreshments, relaxation)?
Do you actively collect and act on guest feedback?
How is your spa's noise, scent, lighting, and temperature environment managed?
Do you offer personalized wellness journeys or multi-treatment packages?
How would you rate guest rebooking rate at point of checkout?
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